Terms & Conditions

How to Book

 

By clicking the Book Now button or calling the salon.

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KV Beauty Clients - will receive a text/email asking you to confirm your appointment by paying a 50% non-refundable booking fee from our online booking system (Fresha).

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KV Hair Clients - will be asked to confirm their appointment by entering your credit/debit card details when prompted by our onine booking system. 

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Please do this to ensure your appointment is secured.  Appointments not confirmed within 72 hours of the date/time booked will be cancelled.

 

If you do not want to confirm your appointment using Fresha, please contact us by telephone to confirm your appointment.  You will be asked to pay a 50% booking fee which will be deducted from your bill.  This booking fee is non-refundable should you cancel your appointment within 48 hours of the date/time or you fail to attend your appointment.

 

It is important to point out that at no time do we see your card details as they are stored fully encrypted in line with PCI Compliance by Fresha.

 

Cancellations:

Cancelled and rescheduled appointments before 48 hours of your appointment taking place is free of charge.  Rescheduled appointments will have the booking fee transferred onto the new appointment, cancelled appointments will have the booking fee refunded.

 

Cancelled and rescheduled appointments within 48 hours of your appointment taking place mean your Booking Fee will be forfeited.

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The Cancellation Policy applies should you wish to reduce the amount of treatments or change the treatments you have booked (if the timings of the treatments has reduced), as you have been allocated the time for the booked treatments and we will be unable to fill these appointments.

 

Late Arrivals:

If you arrive 10 minutes late to your appointment, the appointment may have to be cut short but 100% of the appointment cost will be charged. 

 

If you arrive 15 minutes late to your appointment, it may need to be cancelled and the booking fee forfeited.

 

No Shows:

After 15 minutes from the appointment date/time the booking fee will be forfeited.

 

 

Courses of Treatments

Treatment course cancellations within 48 hours or not attended will be deducted from the course records.

 

Treatment Suitability

• Our therapists are not obliged to treat you if they deem treatment is not appropriate for any reason.

• Some treatments require a patch test.  For those clients who have never had the treatment with ourselves, we reserve the right the refuse to treat if a patch test has not been performed by us.  (Relevant timescales also apply).

• Prior to any treatment, we will assess your suitability for treatment and whether treatment is likely to be successful. If deemed unsuitable we will inform you as to the reasons why, if you have already paid in full we will refund the paid amount.

• In some cases we can recommend an alternative method of treatment. If the alternative method treatment is less in price than the original purchase we will refund the difference.

 

 

Treatment Timings

Treatment time stated may include consultation and dressing time.

 

Treatment Expectations

Each clients’ anatomy is different, therefore results are not guaranteed as many factors can influence treatment.

 

Prepaid Courses of Treatments

Have a validity of 6 months from date of purchase, unless otherwise stated.

 

Gift Vouchers

• Gift vouchers can be of any value.

• Gift vouchers are valid for 12 months from the date of purchase unless otherwise specified.

• Gift vouchers may be used for services performed by KV Hair & Beauty employees and product purchases at KV Hair & Beauty.

• Gift vouchers cannot be redeemed for cash.

• Your gift voucher number must be quoted at the time of booking and shown/handed to your Therapist at the start of your treatment.

• You are not under obligation to use the full value of your vouchers during one session.

• Late cancellation and “failure to show” terms as detailed in our booking policy also apply to gift cards – which will be made void at the salon should you fail to give the required notice.

 

Price Alteration

We reserve the right to alter prices without prior notice.

 

Smoking

It is illegal to smoke anywhere in the salon.

 

Medical Conditions

Please complete the required forms sent to you via our Booking System and inform your therapist of any changes to your medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

 

Mobile Phones and Devices

In the interest of comfort of all our clients, within the Beauty Salon please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.

 

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.

 

Refunds

• At our discretion, we can offer a full refund on retail products if they are unused, in their original packaging, in a fully saleable condition and are accompanied by proof of purchase, presented within 28 days of purchase.

• We do not offer a refund for treatments unless we acknowledge that the service received was below the professional standard we strive to achieve.  (Please see Customer Satisfaction/Guarantee below)

 

Pets In The Salon:

Only trained service animals are allowed in the salon.

 

Children In The Salon:

Children who are old enough to sit in the waiting area or in the Treatment Room you are in, and keep themself entertained are allowed in salon. Clients who bring children with them are responsible for keeping the children quiet and under control during their visit and if any child causes disruption we may cancel your appointment and ask you to leave.

 

Age Restriction:

Anyone under the age of 16 must be accompanied by a parent/guardian for all treatments.   Beauty treatments will not be carried out on anyone under the age of 14.  Colour/Chemical treatments will not be carried out on anyone under the age of 16.

 

Customer Satisfaction Guarantee/Policy:

Service Guarantee is our priority for all clients to be completely satisfied with every aspect of the service they receive.  Our team strives to deliver high standards of results in everything they do but on the rare occasion we do receive a complaint we take it seriously.  We have a comprehensive complaints procedure in place to make good any problems raised where necessary, and to ensure that all feedback is heard, considered and acted upon for salon and system improvements or for educational purposes. 

Should you have a complaint if you are unhappy with a service that you receive please notify us whilst at the salon or where possible within 1 week of your service.  We accept complaints in person, by phone or via email.  We promise to handle all feedback sensitively and compassionately, and aim to resolve all complaints within 2 weeks of receiving them.

When we deem a complaint reasonable we will arrange a suitable time for you to return to us for a complimentary service, redoing part or all of your initial service free of charge.  Whilst we recommend clients return to the same therapist for this complimentary service, we are happy to organise this to be done with a different therapist should you prefer.

Please note that we are unable to offer complimentary services to resolve a complaint if you have visited another salon since your appointment with us, applied any colour to your hair or attempted to alter the results of your treatment (hair or beauty) in any way.

We reserve the right to see exactly what the results of your service with us look like.

 

Our Right To Refuse Service:

Occasionally a member of our team may need to exercise their right to refuse service to a client, but we will only do so for one of the following reasons:

• A client is a minimum of 15 minutes late for their appointment, resulting in us being unable to complete their service to a high standard or that of following clients.

• The salon has reached maximum capacity.

• A client has failed to attend a past appointment/cancelled within 48 hours and we have been unable to take payment of our late cancellation/no show fee.

• The salon is not open (out of hours).

• A safety issue or health hazard has been caused in or within close proximity of the salon.

• A client is under the influence of alcohol or drugs.

• There is a threat of harm to any one of our clients or employees, be this verbal, physical we vow to never discriminate against anyone on the grounds of protected characteristics.

 

We welcome all feedback as hearing it enables us to continually improve our systems and services with you in mind.

 

If you would like to give us feedback, please follow the link from our booking system which you will receive following completion of your appointment or email us.